We take customer service seriously and will investigate this matter further to ensure a more timely and effective response in the future. Additionally, we apologize for any difficulties you encountered when attempting to address these concerns over the phone. We strive to be transparent with our guests regarding all charges associated with their stay, and we will certainly review our processes to ensure improved clarity moving forward. We understand that unexpected charges can be frustrating, and we apologize for any confusion or miscommunication regarding the deposit and additional fees. We apologize for any inconvenience you experienced during your visit. Greetings Shannon, Thank you for taking the time to share your feedback regarding your recent stay at Lady Luck Casino Black Hawk.
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